Thank you for shopping with us! We strive to provide high-quality products and an excellent shopping experience. If you are not satisfied with your purchase, please review our Return and Refund Policy below.
1. Eligibility for Returns
We accept returns under the following conditions:
- The product is damaged or defective upon delivery.
- The product received is significantly different from the description on the website.
- The product is unused, in its original condition, and in the original packaging.
Returns will not be accepted in the following cases:
- The product is returned due to personal reasons (e.g., you don’t like it, the size doesn’t fit, etc.).
- The product has been used or the packaging is damaged.
- The return request is made after the return period (typically within X days of receiving the product).
2. Return Process
To initiate a return, please follow these steps:
- Contact our customer service team with your order number, product details, and reason for return.
- Our team will review your request and notify you if it is approved.
- If approved, you will receive a return address and instructions.
- Pack the product securely in its original packaging, including all accessories and the invoice.
- Once we receive and inspect the returned product, we will process your refund or exchange.
3. Refund Policy
- Refunds will be processed within X business days after we confirm the returned product meets our return conditions.
- Refunds will be issued to the original payment method (e.g., credit card, PayPal, etc.).
- If the return is due to a defective product or shipping error, we will cover the return shipping costs. Otherwise, the customer is responsible for return shipping fees.
4. Exchange Policy
- If you request an exchange, please indicate this in your return request.
- The replacement product will be shipped after we receive and inspect the returned item.
- If the replacement product is out of stock, we will issue a refund instead.
5. Important Notes
- Ensure the returned product is in its original condition, including packaging, tags, and accessories.
- If the product is lost or damaged during return shipping, please contact the shipping carrier and notify us immediately.
- If you have any questions, please contact our customer service team.
6. Contact Us
If you have any questions about our Return and Refund Policy or need to initiate a return, please contact us at:
Address: M/F, Wing Tak Building, 15 Canal Road West, Causeway Bay, Hong Kong
Email: AnsariHasibul627@gmail.com